The Intelligent Transport Monitoring System (ITMS) has accelerated the production and issuance of new number plates following the intervention and directive of the Minister of Works and Transport, Fred Byamukama, aimed at restoring normal service delivery and clearing the existing backlog.
The improvement follows the arrival of critical electronic components, strengthened production processes, and enhanced logistics systems, marking progress in the implementation of the ITMS project.
According to ITMS Production Supervisor, Mr. Austine Egesa, operations have shifted into high gear as the facility focuses on implementing the Minister’s directive and restoring stable and reliable service delivery.
“Following the Minister’s intervention, production of new number plates has significantly accelerated. People are working like ants. The factory is operating at full capacity, the backlog is steadily reducing, component supplies have stabilised, and customers are already receiving their number plates,” Egesa said.
ITMS said it remains committed to streamlining operational processes within the next three weeks and fully stabilising both first-time vehicle registration and post-registration migration services by August 30, 2026.
“Our teams are working around the clock to ensure that production remains at full capacity. We are committed to implementing the Minister’s directive by clearing the current backlog and restoring efficient and reliable service delivery to all Ugandans,” said Steven Turyarugayo, ITMS Public Relations Consultant.
The renewed efforts, ITMS said, demonstrate its commitment to providing efficient, transparent, and customer-focused services while supporting Uganda’s broader digital transformation agenda.
As production continues to increase, customers whose applications have already been processed will receive notifications for collection once their number plates are ready.
ITMS officials attributed previous delays in issuing registration plates to disruptions in the global supply chain, particularly geopolitical instability in the Middle East, which affected international shipping routes and delayed the delivery of essential components.
Statistics from the Motor Vehicle Registration (MVR) department indicate that more than 47,000 motorists have applied to migrate from the old registration plates to the new plates.
Of these applicants, approximately 1,384 have completed payment and are awaiting production and issuance of their number plates. ITMS said the actual backlog has reduced by 39.5% since the Minister’s visit.
However, ITMS clarified that the current production framework for post-registration migration was originally designed to handle exceptional cases such as lost, stolen, damaged, or defaced number plates.
Large-scale migration of existing vehicle owners to the new registration plates will commence after government introduces a support mechanism for secondary vehicle registration.
ITMS said first-time vehicle registration services have remained stable despite the challenges, with the production facility currently capable of manufacturing approximately 2,500 number plates per day, translating to nearly 50,000 plates every month.
The company said this capacity is sufficient to meet demand for newly registered vehicles.
To improve supply chain resilience, ITMS has also diversified its logistics routes by redirecting shipments through Oman and Qatar to ensure a more reliable and sustainable flow of production components into Uganda.
