The Judiciary has intensified public sensitisation on the Performance Enhancement Tool (PET) Survey Tool, calling upon members of the public, court users and Judiciary staff to actively participate in the ongoing performance appraisal process aimed at strengthening accountability and improving service delivery within the institution.
The PET Survey Tool, which was launched in October last year, provides a platform through which members of the public and Judiciary stakeholders can assess Judiciary personnel based on the institution’s core values of independence, impartiality, transparency, professionalism, integrity, accountability and equity.
The Chairperson of the Performance Management and Awards Committee, Justice Mike Chibita, said the tool supports a 360-degree appraisal system that collects feedback from both external stakeholders, including court users, government lawyers and private advocates, as well as internal staff.
Justice Chibita noted that the survey tool is accessible through the Judiciary website and QR codes placed at court stations. He explained that the platform remains available throughout the year to enable users to provide timely feedback after interacting with Judiciary personnel.
“All information collected through the platform is protected under the Data Protection and Privacy Act, ensuring confidentiality and integrity in the appraisal process,” he said.
For the Financial Year 2025/2026, implementation of the PET Survey Tool has focused on Chief Magistrates serving in courts, Chief Magistrates serving in administrative roles, and ICT personnel.
The Judiciary said the survey contributes 20 percent to the overall performance appraisal process.
To ensure fairness and credibility, Justice Chibita explained that only court users and legal practitioners who have participated in cases concluded by the respective Chief Magistrates during the Financial Year 2025/2026 are eligible to provide feedback. Similarly, Judiciary staff are only permitted to assess officers with whom they have had direct professional interaction.
According to the Judiciary, continued implementation of the PET Survey Tool is already reinforcing professionalism, institutional integrity, teamwork and accountability by ensuring that officers remain answerable both to the public they serve and to fellow staff members.
Justice Chibita urged members of the public and Judiciary stakeholders to participate in the survey whenever they interact with Judiciary staff, noting that their feedback is critical in promoting accountability, professionalism and a more responsive Judiciary.