The Government of Uganda has commenced the construction of a Service Uganda Centre in Tororo Municipality at the Posta Uganda premises, in a move aimed at bringing essential public services closer to citizens.
Service Uganda Centres are one-stop hubs established by the Ministry of Public Service to consolidate multiple government services under a single roof.
The initiative is intended to simplify access to public services by reducing the time and cost citizens incur moving from one government office to another.
Tororo Municipality is among the first local governments selected to benefit from the programme.
Under the project, a modern facility is being constructed at the Posta Uganda grounds, opposite the Tororo Municipal Council offices, where various government agencies will operate from a single location.
The construction is being undertaken by Hebron Investments Limited under a six-month contract scheduled for completion in November 2026.
The project is being supervised by the National Information Technology Authority-Uganda (NITA-U) with support from the World Bank.
As part of the World Bank's environmental and social safeguards, NITA-U is strengthening grievance management structures within the project area to ensure community concerns are addressed promptly.
On Tuesday, NITA-U trained members of the Grievance Redress Committees from Tororo Municipality and its Eastern and Western divisions at Tororo Youth Centre Hall on grievance handling and dispute resolution mechanisms.
NITA-U Environmental Specialist Danson Asimwe said effective grievance management is a key requirement for all World Bank-funded projects.
He explained that the committees are expected to receive, investigate and resolve project-related complaints within 21 days, while cautioning members not to handle criminal matters, which fall under the jurisdiction of law enforcement agencies.
Tororo Deputy Resident District Commissioner Albert Amula urged committee members to execute their responsibilities with integrity, transparency and accountability.
He also encouraged residents to embrace the project, saying it would significantly improve access to government services by providing multiple public offices in one location.
Amula noted that the engagement had also helped dispel rumours that government land at the Posta Uganda premises was being illegally allocated or grabbed.
Tororo Municipality Deputy Town Clerk Okoth R. Kitong, who also chairs the Municipal Grievance Redress Committee, said the municipality would closely monitor construction to ensure the contractor delivers work that meets the required quality standards.
He added that the committee would respond promptly to complaints to prevent disputes from escalating into court cases that could delay project implementation.
Kitong commended the government for rolling out an initiative expected to improve efficiency and convenience in the delivery of public services.
Tororo Municipality Mayor Bernard Ochieng urged the contractor to prioritise employment opportunities for local residents in line with government guidelines, saying this would promote community ownership and support for the project.
He also called on the contractor to complete the works within the agreed timeframe to ensure residents begin benefiting from the enhanced service delivery as soon as possible.
The Service Uganda initiative is part of the government's broader public sector reform agenda aimed at improving efficiency, reducing bureaucracy and enhancing citizens' access to essential government services through integrated service delivery centres across the country.
