Goldstar Insurance Company Limited has introduced an application that will enable policy holders easily report incidents and make insurance claims.
Speaking during the unveiling ceremony in Kampala on Wednesday, Jay Sakaria, the Chief Actuary at Goldstar Insurance said the new innovation aims to make it easy for policyholders to make claims.
“We have always believed that the insurance experience should be simple, responsive and client centred and today we are taking a bold step in that direction by unveiling an app that will help our clients manage their claims,” Sakaria said.
He explained that the innovation will help make claims easier, faster and convenient by allowing clients digitally make their insurance claims, as opposed to physically going to the insurer for the same purpose.
Sakaria explained that when one doesn’t have data, they can as well enter information, stored and can be updated as soon as data is loaded or connected to internet.
“This innovation gives our clients control of the process but to also navigate around the process which is always very stressful. Whether motor accident, property damage or any other loss, one can use this app to make their claims easily and accurately.”
The Goldstar Insurance Chief Executive Officer, John Kawuma underscored the role of innovation in driving insurance penetration.
“We want to revolutionalise how insurance service is received by our clients. The most important stage in receiving insurance service is reporting and making claims. This means this stage should be convenient and easy. Instead of you calling our offices, we are basically saying, go to your app, report your claim and we can process your claims quickly,” Kawuma said.
He said the app allows the interaction between the policyholder and the insurer and in real-time.
Enock Mudadi, the Chief Operations Officer for Goldstar Insurance spoke of revolutionalising the insurance sector through the use of technology.
“Insurance is a product which is homogenous and can’t be patented. What is critical is how you intervene at the point of claims. The app, unlike others, captures information in real-time including photos, video, GPS location and many other things useful during claims making and enables us to see the kind of intervention we can deploy.”