PM Nabbanja orders BoU to investigate “syndicates” in banks as more customers lose money


The Prime Minister Robinah Nabbanja has ordered the Bank of Uganda (BoU) to investigate the various complaints from customers about syndicates operating in banks.

Recently, many have complained about money being withdrawn from their bank accounts without their authorisation.

Addressing  Parliament , the Prime Minister tasked the Central Bank to investigate the allegations in order to save more customers from losing their money in mysterious ways.

"So, I am going to inform Bank of Uganda so that they can investigate these allegations, I believe the Ministry of Finance will come here with a report. I also intend on causing a meeting because we were told under PDM, some of our people in PDM were also defrauded," Nabbanja said.

This comes at a time when many have been questioning the BoU’s silence on complaints about increased fraud in banks.

Recently, a one, Farook Ssekandi posted a video in which he claimed that Shs10m had been withdrawn from his Equity Bank account without his knowledge.

“They (Equity Bank) stole my Shs10m. I am here begging for my money. There isn’t anyone to help me.. They took my money. They have never called me. Now they are taking me in circles,” a teary Ssekandi said.

However, Equity, in its statement denied abetting or aiding fraud, noting that the customer’s money had been withdrawn by unknown individuals after losing his phone.

“Whereas we are bound by the client confidentiality rule and therefore cannot disclose customer interactions in the media, we wish to reiterate our message to all our customers that in the event of loss of their phone, they should immediately report to the bank through our 24/7 customer helpline 0312327000,” Equity Bank said.

“We are engaging and supporting the affected customer as well as working with the relevant authorities to resolve this matter as quickly as possible,” the bank added.

In a separate incident, a customer with Centenary Bank, this month came out to claim that Shs100 million of her savings had been withdrawn from her account by unknown people.

Lucky for her, Centenary was able to refund her money after the bank investigated the matter and found out that one of their staff had connived with a fraudster to withdraw the money.

”We have discovered that there was connivance between a fraudster and one of our staff to make a pin reset which enabled transactions at agents where funds were withdrawn.” the bank said in its statement.

”As part of corresponding action, the staff has been forwarded to the police to be handled together with the fraudster.”

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