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When the Title Goes, Will the Calls Remain?

By Jonan Kandwanaho | Tuesday, March 24, 2026
When the Title Goes, Will the Calls Remain?

There is a kind of currency many people underestimate because it does not sit in a bank account, does not earn interest, and cannot be withdrawn at an ATM.

Yet, in many cases, it opens doors faster than money ever could. It is the currency of relationships; what others call social capital. If you look back carefully at your life, you will begin to notice a pattern.

Many of the biggest opportunities did not come from applications, advertisements, or formal processes. They came from a phone call, a referral, or someone simply saying, “I know a person who can help you.”

That one sentence has quietly built careers, businesses, and even entire industries.

I have seen this play out in my own journey more times than I can count. When I opened Jonakee Holdings in Zambia, it was not because I had spent years building networks in that market.

It was because of a friend who had a friend — someone they had studied and worked with. That single connection changed everything. From the moment I landed at the airport, I was not navigating a foreign country blindly.

I was received, chauffeured, assigned a driver to move me around, and guided through meetings and bank appointments. In an environment where I could have spent weeks figuring things out, I was able to settle in and get established quickly.

Not because I had extraordinary resources, but because I had access. That is what relationships do they compress time and remove friction from progress.

Globally, studies have consistently shown that opportunities flow through networks far more than through formal channels.

According to LinkedIn and labor market data, up to 70–80% of job opportunities are never publicly advertised, meaning they are filled through referrals and personal connections.

Even in business, a large percentage of deals are not won through cold outreach, but through trust that has been built quietly over time. In Uganda and across East Africa, the story is even more pronounced.

Systems are still evolving, information is not always centralized, and trust plays a bigger role in decision-making. If you ask most entrepreneurs how they got their first big client, supplier, or breakthrough, very few will say, “I saw an advert.” More often, the answer is, “Someone connected me.”

This reality became even clearer to me when I joined BNI. What a space. It forces you to confront a truth many people ignore that your network is not just a social convenience; it is a strategic asset.

In such environments, you see business people deliberately building relationships, not for manipulation, but for mutual growth. You refer someone, they refer you.

You support someone, they support you. Over time, trust compounds, and opportunities begin to flow more naturally. It becomes evident that relationships, when nurtured properly, behave like an investment  they grow, they yield returns, and they create access that money alone cannot buy.

And at the center of it all is trust. Money can introduce you, but trust is what closes deals. When a stranger approaches you with a proposal, your instinct is to question, evaluate, and sometimes doubt.

But when someone you trust makes an introduction, the entire conversation shifts. The resistance reduces. The door opens wider and faster.

That is the invisible advantage relationships give you — they remove friction. It is no surprise that global studies, including those by Nielsen, show that over 90% of consumers trust recommendations from people they know, making referrals one of the most powerful drivers of growth.

However, there is another side to this conversation that many people do not like to talk about. Not all relationships are built on genuine connection.

Some are purely transactional. This becomes very clear when someone holds a powerful position  perhaps in government, a large institution, or a major corporate office. Suddenly, their phone is always ringing.

Everyone wants to check on them, meet them, or be seen around them. It feels like influence, it feels like connection, but often, it is not the person people are relating to  it is the position. And positions, by nature, are temporary.

The day that title is gone whether through retirement, reshuffle, or transition something interesting happens. The same phone that used to ring constantly becomes unusually quiet.

The same people who insisted on meetings become unavailable. Some even go as far as avoiding calls. It is a painful but powerful lesson that many only learn after the fact.

Relationships built on position tend to fade with the position. Relationships built on character tend to endure beyond it. That is why humility is not just a moral value — it is a strategic one.

Because if you forget yourself in a position, you may wake up one day and realize that what you thought were strong relationships were simply convenient transactions.

We have all seen it happen. Someone leaves office, and within months, their circle changes dramatically. The crowd reduces, the invitations slow down, and the energy shifts.

They are then forced to rebuild relationships — this time, without the influence of a title. That experience alone teaches a lesson that no book can fully capture.

It reminds us that people should be connected to who you are, not just what you represent at a particular moment in time.

At the same time, there is nothing inherently wrong with transactional relationships they exist, and they serve a purpose in business. But wisdom lies in knowing the difference and not confusing the two.

Many people make the mistake of wanting to benefit from relationships without investing in them. They treat relationships like emergency tools, something to reach for only when they are in need.

But real relationships do not work like that. They are seeds planted long before the harvest. You cannot disappear for years and suddenly reappear when you need help. People are not ATMs.

You cannot insert a request and expect an immediate withdrawal. Genuine relationships are built in small, consistent moments checking in without an agenda, offering support when there is no immediate return, and showing up when it matters.

There is also an unwritten rule that governs relationships — the principle of reciprocity. What you receive, you must be willing to return, and sometimes even go beyond.

Not every favour will be repaid in money. In fact, many of the most valuable exchanges are not financial. Someone connects you to an opportunity.

Someone shares information that saves you months of trial and error. Someone speaks your name in a room you have never entered. At some point, life will position you to do the same for someone else.

That is how strong networks are built — not through transactions, but through goodwill and consistency.

In business, especially in environments like ours, relationships often act as bridges.

They help you navigate unfamiliar territory, avoid costly mistakes, and access opportunities that are not publicly visible.

Even at a personal level, the currency of relationships shows up in subtle but powerful ways. A former colleague remembers your work ethic and recommends you.

A friend refers a client to your business without you even asking. Someone thinks of you when an opportunity arises.

These moments may seem small, but they are often the turning points that shape careers and businesses.

There are also seasons in life where money may be tight, but relationships carry you through. Someone gives you time because they trust you.

Someone offers support because they believe in you. Someone stands with you when things are not working. That is a form of wealth that cannot be captured in financial statements.

It does not appear on a balance sheet, but its impact is undeniable.

In many ways, relationships operate like a parallel economy. While most people focus only on financial capital, a quieter and often more powerful system is running in the background one built on trust, goodwill, and connection.

Those who understand this rarely struggle alone, because they have built networks that support, uplift, and open doors.

So, the next time you scroll through your phone contacts, do not just see names.

See bridges, opportunities, and doors that may not yet exist but could be created through those connections. Because in the end, business is not just about numbers.

It is about people. And sometimes, the distance between where you are and where you want to be is not money — it is one phone call.

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