The National Water and Sewerage Corporation (NWSC) addressed concerns related to billing errors, inflated bills, and delayed reconciliations on Salam TV's popular morning show, Omukeeze, today. Eng. Muhamood Lutaaya, General Manager of NWSC Kampala, shed light on the status of water supply in Kampala and measures being taken to enhance service delivery.
During the discussion, Lutaaya highlighted the challenges faced by NWSC, including UGX 355 billion in unpaid water bills, particularly from government agencies. He emphasized the importance of customers paying their water bills and explained the process for lodging complaints related to billing errors.
NWSC's Customer Protection Unit handles disputes and complaints through various channels, including:
Dedicated hotlines for phone or WhatsApp inquiries, a link on NWSC's digital platforms for submitting complaints, & a tracking application for monitoring the progress of complaints
When complaining, customers are advised to provide:
A clear problem statement, supporting documents, such as receipts and bills, desired resolution, such as credit or compensation, & Measures to Enhance Staff Integrity and Service Delivery
NWSC has implemented measures to enhance staff integrity and service delivery, including:
Investigation of complaints and disciplinary or legal action against implicated individuals, and Feedback to complainants throughout the process
Following the show, Eng. Muhamood Lutaaya paid a courtesy visit to the office of Hajji Karim Kaliisa, Managing Director of Salam TV and Salam Charity. The meeting discussed potential future partnerships between the TV station and NWSC, highlighting the importance of collaboration in promoting water conservation and management.
This was a fruitful discussion that will benefit all Salam TV viewers who watched live and those who will watch later across our digital platforms, including Facebook, TikTok, YouTube, X, and Instagram, all under the name Salam TV Uganda, and available on the Afro mobile app for live streaming.
