Officials from Jubilee Holdings Limited have said the merger of its Ugandan health and life insurance subsidiaries will enhance operational efficiency and strengthen service delivery.
The company announced in December that it was merging Jubilee Health Insurance Company of Uganda Limited and Jubilee Life Insurance Company of Uganda Limited as part of a broader strategy to streamline operations and improve customer experience.
Speaking during the company’s annual brokers’ breakfast meeting at Four Points by Sheraton Kampala, Acting Jubilee CEO Eugene Mutekhele said the consolidation does not signal a departure from underwriting health insurance but is instead intended to strengthen the business.
“On the contrary, the primary objective of the amalgamation was to enable us to serve our clients faster, more efficiently, and as one stronger, unified organisation,” Mutekhele said.
He explained that the integration is designed to unlock operational efficiencies that were previously constrained when the two entities operated separately, adding that the unified structure will streamline processes and enhance overall service delivery.
Group CEO Dr. Julius Kipngetich noted that the merger has strengthened the company’s capital base and sharpened its operations.
“The excellence we seek to achieve comes from the strategic integration of these two entities. This merger positions us to design tailored products that respond to emerging sectors and evolving customer needs,” he said.
Kipngetich highlighted digitalisation as central to the company’s growth strategy, stressing that strong products must be supported by effective distribution channels.
“A good product that does not reach its intended market serves little purpose,” he said, adding that the company has invested heavily in technology to enable faster underwriting, seamless claims processing, enhanced transparency, and data-driven product innovation.
Role of Brokers
Mutekhele underscored the importance of brokers in driving the insurance market, noting that they control approximately 66 percent of the business, with the segment recording steady year-on-year growth.
“We need you just as much as you need us. Strengthening that partnership remains a key priority,” he said.
The company pledged to streamline commission payments, improve operational efficiency, and incorporate broker feedback into product design and pricing models.
“Your voice is not just important; it is central. It shapes how we develop products, how we price them, and how effectively we serve the market,” Mutekhele said.
