MTN Uganda has announced a strategic partnership with global cloud communications platform Infobip to equip businesses with advanced digital communication tools that enhance customer engagement, improve operational efficiency, and accelerate Uganda’s digital transformation.
Launched during a well-attended webinar hosted by MTN Uganda, the collaboration will enable Ugandan enterprises to connect with customers seamlessly across multiple channels, including SMS, WhatsApp, voice, email, and chat applications. This will allow businesses to deliver faster, more personalized, and automated interactions.
The partnership responds to the growing demand for integrated communication as more Ugandan businesses adopt digital platforms to engage customers. By combining MTN Uganda’s nationwide connectivity infrastructure with Infobip’s technology, the collaboration provides scalable communication solutions tailored to local business needs.
Speaking about the partnership, Ibrahim Senyonga, General Manager of MTN Uganda’s Enterprise Business Unit, said:
“Digital communication is becoming central to how businesses engage their customers and deliver services. Through our partnership with Infobip, MTN Uganda is strengthening its role as a technology partner to enterprises by providing innovative platforms that help businesses improve customer experiences, increase efficiency, and unlock new growth opportunities.”
Infobip’s global communications platform powers messaging solutions for thousands of organizations worldwide and will now be accessible to Ugandan businesses through MTN. Domenico Devescovi, Global Director of Telecom Strategy and Partnerships at Infobip, added:
“We are excited to partner with MTN Uganda to support the digital transformation of the business sector in Uganda. By combining MTN’s strong network infrastructure with Infobip’s AI-powered customer engagement technology, businesses across Uganda will be able to connect with customers across multiple channels and create richer, more connected customer experiences.”
The launch of Infobip AgentOS equips businesses with a powerful platform to orchestrate the full customer experience. AgentOS integrates AI agents and customer journey orchestration into a single intelligent layer, enabling businesses to automate tasks, personalize interactions, and streamline customer experience management. This represents a significant step forward in delivering smarter, more efficient customer engagement at scale.
Beyond improving customer engagement, the partnership supports Uganda’s digital economy by enabling businesses to adopt modern communication tools that drive productivity and innovation. As the country advances its Digital Transformation Agenda under the National Development Plan IV and Vision 2040, platforms like these will help businesses scale, improve service delivery, and compete in an increasingly connected economy.
By combining MTN Uganda’s connectivity leadership with Infobip’s global communication technology, Ugandan businesses gain access to solutions that support automated messaging, omnichannel engagement, and real-time customer interaction.
