Samsung said Monday it was delaying the launch of its folding smartphone after trouble with handsets sent to reviewers.
Some reviewers who got their hands on the Galaxy Fold early reported problems with screens breaking.
Samsung said it decided to put off this week’s planned release of the Fold after some reviews “showed us how the device needs further improvements.”
The South Korean consumer electronics giant planned to announce a new release date for the Galaxy Fold in the coming weeks.
Initial analysis of reported problems with Galaxy Fold screens showed they could be “associated with impact on the top and bottom exposed areas of the hinge,” Samsung said.
There was also an instance where unspecified “substances” were found inside a Galaxy Fold smartphone with a troubled display, according to the company.
“We will take measures to strengthen the display protection,” Samsung said.
“We will also enhance the guidance on care and use of the display including the protective layer.”
A handful of U.S.-based reporters were given the flagship Galaxy Fold phones, priced at $1,980, ahead of the model’s official release, and they reported screen issues within days of using the devices.
Samsung spent nearly eight years developing the Galaxy Fold, which is part of the leading smartphone maker’s strategy to propel growth with groundbreaking gadgets.
The company essentially gave reviewers a “beta product” without enough information, such as not to peel off a protective coating meant to be permanent, according to independent technology analyst Rob Enderle.
“It was all avoidable for a company the size of Samsung,” Enderle said.
The failure of a “halo product” meant to showcase innovation and quality could tarnish the brand and send buyers to rivals.
“If a halo product fails, people don’t trust that you build quality stuff,” Enderle said.
“It can do incredible damage. And Huawei is moving up like a rocket, so this could be good for Huawei.”
Creative Strategies analyst Carolina Milanesi told AFP that a Galaxy Fold she reviewed worked fine, performing even in sometimes messy situations that arise in everyday life.
She wondered if some problems with smartphones reviewed were due to dust, moisture or other material getting into handsets through small openings at the tops and bottoms of hinges.
“If stuff gets in there, it can make its way under the screen,” Milanesi said.
“There seems to be a kind of real-life test that maybe didn’t occur.”
Testing folding phones in a lab is a much different scenario than