The Uganda National Bureau of Standards (UNBS) on Wednesday launched new automated services in Kampala, to improve efficiency and turnaround time for better service delivery.
Speaking to guests during the launch, UNBS Executive director Dr Ben Manyindo said: “The UNBS automated services have replaced the manual systems and we believe this will go a long way in improving efficiency, transparency and accountability in our systems and processes, while allowing our clients carry out self assessments and other self service checks”.
The minister of Trade, Industry and Cooperatives Amelia Kyambadde, said the new UNBS automated services come at the time when the business community were in dire need of the services.
“There have been widespread complaints by importers and local manufactures on the delay in provision of testing and clearance services of goods”, she said.
The UNBS deputy executive director in charge of Standards Patricia Bageine Ejalu, said UNBS currently has 14 laboratories and called upon the business community to use right procedures to benefit from the e-system.
“Other services launched include the online support service that allows clients to register complaints, as part of UNBS effort to increase public participation in the fight against substandard products on the market”, she said.
UNBS Certification manager Martin Imalingat said: “Our primary role is to serve our customers and automated systems will help us achieve this goal in line with our client service charter and our customer value proposition”.